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Office Address

Milestone Building, Office No 17, 2nd Floor, Sevoke Road, Siliguri - 734001 (W.B) India

Phone Number

+91 75858 35939

Email Address

info@inspay.in

Cancellation & Refund Policy

       

Refund Policy

       

www.ekychub.in reserves the right to terminate this Agreement and revoke your access to the Dashboard at any time, for any reason, with or without prior notice. This may occur if there is a violation of any terms outlined in this Agreement or in the case of misuse of the platform by the user. www.ekychub.in retains the discretion to enforce this termination policy as necessary.

       

Refund Eligibility

       

Refunds may be considered under the following circumstances and are only applicable within 14 days of the initial purchase or subscription renewal:

       
               
  • Technical Issues: If the platform’s functionality is impaired, hindering your use of the services provided by www.ekychub.in.
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  • Unresolved Issues: If, after reaching out to our support team for assistance, the problem remains unresolved despite reasonable efforts to rectify it.
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How to Request a Refund

       

To initiate a refund request, users must contact the www.ekychub.in support team at info@ekychub.in within the designated refund period. The request should include:

       
               
  • A clear explanation of the issue or reason for the refund.
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  • Any supporting documentation or evidence that can help facilitate the review process.
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Refund Process

       

Upon receiving your refund request, the www.ekychub.in support team will review the details and assess whether the request meets the eligibility criteria. If deemed eligible:

       
               
  • The refund will be processed within 14 business days.
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  • The refund will be credited back to the original payment method used during the purchase.
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Refund Exceptions

       

Refunds are subject to the following limitations:

       
               
  • No Partial Refunds: Refunds will not be granted for partial use of the subscription period.
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  • Third-party Services: Refunds do not apply to any third-party services or integrations used with the www.ekychub.in platform.
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Cancellation of Subscription

       

Users are free to cancel their subscriptions at any time through the account settings on the www.ekychub.in platform. Once canceled:

       
               
  • The subscription will remain active until the end of the current billing cycle, after which access will be terminated.
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  • The cancellation will not result in a refund for the remaining period of that cycle.
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Changes to Subscription Plans

       

Users have the option to make modifications to their subscription plans, including upgrades or downgrades. Any changes will take effect at the start of the next billing cycle, with corresponding adjustments to billing at that time.

       

Contact Information

       

For any questions or concerns regarding refunds, cancellations, or changes to your subscription, please reach out to our support team at info@ekychub.in.

       

Policy Updates

       

This refund policy is subject to periodic review and may be updated at www.ekychub.in's discretion. Any updates will be communicated via our official website or direct notifications to users. It is the user’s responsibility to stay informed about any changes to the policy.